Deliveries & Returns
1. Free Delivery
We offer a FREE Delivery service to all areas of mainland England and Wales.
We try to keep most of the products on the website available for delivery. Where your Goods are marked as a 1 man delivery (see product page for details), you will receive your items within 7-10 working days. Where your Goods are marked as a 2 man delivery, your items will be delivered within 7-14 days. Once we have received your order you will receive an instant email receipt and a phone call (within 48 hours) to confirm a suitable delivery slot so please try to include a contact phone number with your order. If you have a preferred delivery date please add this to “Customer Notes” on the order form and we’ll do our best to achieve it.
We deliver: Monday – Friday 7am – 6pm.
Please note that our standard delivery service is to the first door of the property. If you require any further assistance please specify this in the “Customer Notes” section of the order form so that we can make suitable arrangements.
Failed delivery attempts are charged at £35.
2. 12 Month Guarantee
All products from Perfection Interiors come with a minimum 12 month manufacturer warranty. Information on the terms and conditions of individual warranties will usually be within the packaging of your new product. In the event of needing a repair/service/exchange within a warranty period please contact us at email@example.com with details of the problem and your order reference number. Please note that all mattress warranties expect the mattress to be kept in a clean, hygienic and sanitary fashion to this end we strongly recommend the use of a mattress protector.
3. 100% Secure Ordering
We realise that you might be wary of making credit or debit card transactions online, so we want to assure you that we take security very seriously. We use the market-leading PayPal payment gateway together with the industry-standard SSL security protocol to encrypt all information. Our SSL certificate is issued and authenticated by Vidahost, enabling our end-users to be confident that our identity is guaranteed and that all transactions are protected by the highest level of trust and security. Confidential information, such as card details, is protected from interception and hacking and is never stored on our servers.
Refunds will only be given on products that are in the original wrapping and un-opened. Any refunds will be minus delivery costs. If you would like to discuss a return please get in touch with us on firstname.lastname@example.org or 01642 955718.