Where are the foot-board, slats and fixing kit for my bed?
A number of our beds have the slats and fixing kids supplied in the zipped compartment at the back of the headboard.
Where can I find more product information or dimensions?
The basic product information and dimensions are provided on our website. If more detailed information is required, please speak to a member of our team on or email us at firstname.lastname@example.org.
Will a rolled up mattress cause any lasting damage?
Not at all! We compress our SleepSoul mattresses to 1/8 of it’s original size. We use the latest technology and machinery to ensure our mattresses are not damaged throughout the entire process. We wouldn’t even consider putting a mattress in a box if it was going to damage to mattress.
How do you fit a mattress in a box?
Time and time again we hear the question, “how does a mattress fit in a box?” We thought it was about time someone answered all of these questions. See how to magic happens here.
Where are the feet to my chair?
For the majority of our chairs the feet are stowed away in the back of the chair. This has enabled us to cut down on damages and reduce our carbon foot print (Less packaging).
Where are the fittings and feet for my sofa bed or chair?
The fittings and feet are located in a compartment under the sofa bed or chair.
How do I care for my product?
As we use a variety of materials and finishes in the construction of our products, we have put together a product care guide to help maintain your furniture.
How can I find out the materials used in the construction of a product?
Product material information can always be found on the individual product pages.
For anything more specific, please email us at email@example.com
Where can I find additional product dimensions?
All product dimensions can be found on the individual product pages in the form of a dimension line drawing or dimensions table.
If you cannot find a dimension that you require, please email us at firstname.lastname@example.org.
Please see our Product Measurement Guide for assistance with measurements.
What should I do if items are missing / incorrect on my delivery?
If you are missing any items or have received any incorrect items, please get in touch by emailing email@example.com and we will resolve your issue promptly.
When can I expect my delivery?
We aim to get your order to you within 7-10 working days.
Items that require our 2 man delivery service due to weight restrictions have a lead time of 7-14 days.
Provided that you have a transport company you can use, we are able to deliver into distribution centres for customers who are based outside of mainland UK.
Unfortunately we are unable to deliver outside of mainland UK on our own transport vehicles.